“Claude was hired by our public workplace insurance company to help us implement a continuous improvement management system.  Claude knew this was going to be a major culture transformation for our organization.  We started with a Model Cell approach, developing the daily management system in one area, then spread throughout the organization, while also developing a strategy deployment system and guiding us on how to conduct process improvement events.  Claude worked with us to experiment, adapt and learn how best to empower our entire organization to solve problems, improve our processes and align on adding value for our customers.  Claude’s personal coaching with the Executive and the Central Improvement Team was invaluable.  He was persistent and patient.  With his guidance, we were able to implement, adapt and sustain the continuous improvement system.  Personally, as a member of the central improvement team, I valued the opportunity to work with Claude on a daily basis.  It was not always easy, change is hard, but he never gave up on me or the mission of organization.”